Frequently Asked Questions & Policies
People have a lot of questions! So here are our answers!
Where do you buy your base oils?
That is not something we like to disclose, as there is a lot of competition in this line of work & the craft. I can say we buy from multiple companies and buy oils in bulk (45-50 Gallon drums).
What businesses do you own?
HBC Organics has a few branches & yes that can get confusing! We own HBC Wellness, which is our herbal tea, supplements. We also own Remember Me Cosmetics, which is our clean makeup brand (which you can purchase on this site).
Do you do wholesale orders?
Yes & No. We take applications for wholesalers. We have a minimum order of $350 per wholesale order and we only allow wholesale on specific items. If you are interested, please send us an email at email@example.com for further details.
What is your turn around time?
Processing and shipping is tricky business for a very small business. We say to allow up to 10 business days for your order to be processed and shipped- but that is during our busiest of times. We *usually* have orders processed in 3-5 business days. If you're ever in a hurry, please contact us via email with your order number and we can send you an invoice for $15 to be moved to the front of the line.
Do you have a guarantee on your products?
We guarantee the product itself but do not offer a refund if you simply don't like the product or it didn't work for you. All sales are final. However, if the product id defective, we need photos of the product, your order number, date of purchase, and shipping address so we can send out a fresh product. We do 100% guarantee our body butters & baby butters for 6 months from the date of purchase. If they become weird, mold, or completely separate, please contact us and we will replace it.
My order was destroyed in the shipping process, how are you going to fix that?
Oof! Unfortunately, once your order leaves our hands, it is not our responsibility but USPS or UPS' responsibility. But please contact us, we can help navigate the process of filing a claim with you.
My order still isn't here even though you shipped it.
Thank you for letting us know! We will contact your carrier for your shipment and have them look for the item, this usually takes 2-7 business days. If they can not locate it, WE will file a claim and send you a new item.
I accidentally signed up for a subscription & can't figure out how to unsubscribe.
Yikes! Simply email us & we can take care of that for you!
We do not offer refunds on products unless something is wrong with the product. We do offer shop credit that comes in the form of an e-gift card and comes directly to your email.
If you order something and our inventory was off, we will either replace it with the next best thing or closest thing to that item, upgrade the size, or offer a shop credit sent to your email.
If your package is damaged, please contact us and we will work together with UPS and USPS in order to figure out what is the best course of action dealing with the mishandling of your package. We understand that this is very disappointing and we are disappointed when this happens as well. We want you to receive your order the best way possible! Please allow us 3-4 business days to get this handled between UPS or USPS.