Refund policy

 

Refunds/Exchanges Policy: 

We do not offer refunds on products unless something is wrong with the product. We do offer shop credit that comes in the form of an e-gift card and comes directly to your email. 

If you order something and our inventory was off, we will either replace it with the next best thing or closest thing to that item, upgrade the size, or offer a shop credit sent to your email. 

If your package is damaged, please contact us and we will work together with UPS and USPS in order to figure out what is the best course of action dealing with the mishandling of your package. We understand that this is very disappointing and we are disappointed when this happens as well. We want you to receive your order the best way possible! Please allow us 3-4 business days to get this handled between UPS or USPS.  

If you have a sensitivity to a product, please discontinue use, snap a picture and send it to us along with the order number. We will converse with you and see about a shop credit. 

If you simply don't like the scent or the product. I'm sorry but we do not offer refunds for this or exchanges. Due to sanitary purposes, we are unable to resell anything that is bought, opened,  and then shipped back to us. Due to the nature of this being a small business, we reserve the right to not do exchanges on scents and products that people simply do not like at this time.